WideCam F100


FAQ

Answer

This is a plug-n-play device, no driver is required. Try to plug the webcam into a different PC to see if it can be recognized or not.
If not, the USB port is damaged. We recommend returning it to your retailer or contact our customer support for assistance.

Answer

Crazy Talk works with Windows 10 or previous versions but the Genius utility only works in Windows 7 or previous versions.

Answer

Because of copyright regulation, we cannot offer you a new CD or license key. You can download a free chatting program from the internet. They all work with this webcam.

Answer

Unfortunately, we do not offer global warranty on our products.

Answer

CrazyTalk CD is a free bundled software in the package, you can download any kind of chat software or app from the internet.
They all work with with the webcam.

Answer

If webcam is a plug-n-play device, no driver is required.
Check your webcam spec. and tablet if it is OTG or not, and your Android OS must be 4.2 or above.
You also have to find an App that can transmit a video signal between the tablet and webcam.

Answer

If you install Amcap (bundled software) or Skype, under property page you can turn the Auto EV off by the software.

Answer

Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.

Answer

If you want to record video with resolution of 720P , install the bundled software (WCC4).
Check the resolution setting in the program to change it.

Answer

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Answer

Try to turn adjust the lens focus to see the problem is the same or not.
If problem is the same, the product is broken.

Answer

This product is a plug-n-play device, no driver is required.
The CD contains an editing program, it is not necessary, so we removed the CD from the package.
You can also download other editing programs for free on from the internet. But if you want this editing program, keep the receipt and return the product for a refund from where you bought it.

Answer

The product is a plug-n-play device, no driver is required.
The software in the package is a application, it only works with Win7 and previous versions.
Plug the webcam into the laptop first before you install the IPM program.

Answer

Did you install the Genius IPM utility? If yes, turn off the function. If you did not install the bundled software, you should check Video Setting in the chat program and find out if your friend has turned off the function which causes you cannot see them. Also make sure the other webcams are normal.

Answer

Check the Package Contents if the device requires a driver. If it doesn't, it is a plug and play device, no driver is required. Try a different laptop to see if it can be recognized or not. If the problem is the same, the device is broken.

Downloads

Description
Version
Operating system
Description
WideCam F100 bundled software(Fix the bug that cause Genus Utility crash, when User install Skype 5.7 beta.)

Version
V1.0

Operating system
Windows 7,Windows Vista,Windows XP

Description
WideCam F100 bundled software(Only for keeping Acrsoft password)

Version
V1.0

Operating system
Windows 8,Windows 7,Windows Vista,Windows XP

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